Repairs & replacement services
Our sales process isn't complete unless the customer is absolutely happy with the product purchased. Repairs and warranty replacements are carried out with care, at no additional cost to you.
Everything you need to know
Our sales process isn't complete unless the customer is absolutely happy with the product purchased. It is the after sales service and commitment to ensure that the wearer is content with the product purchased from us, that keeps us going. We have stood the test of time only because each generation has been obsessed with quality eyeglasses and SRGR's commitment to customer satisfaction. Yes, perfection might be an illusion and while we can't satisfy all customers, we do our best to ensure that a significant part of our customer base is happy. We love it when customers share their nostalgic and happy moments spent at SRGR with us. We have generations of families patronising our stores and customers who visit us because of good recommendations. It is this commitment to customer satisfaction that has helped us evolve with time. We have put in place a safe warranty and replacement process and we provide this service at no additional cost to our customer.
What Is Covered In The Warranty?
See the full terms of our warranty on frames, sunglasses and prescription lenses.
What Is Covered In The Warranty?
See the full terms of our warranty on frames, sunglasses and prescription lenses.
- All our eyeglasses have a 1 year warranty period — spectacle frames, sunglasses and prescription lenses. Certain luxury and premium eyeglasses carry an extended 2 year warranty. Please check with our opticians at the time of purchase.
- During the warranty period, we replace any frame, lens or sunglasses at no additional cost.
- Replacement is done only if there is a manufacturing defect on the product, such as a coating peel-off on the lens or frame, or aberrations in the lens.
- Your product warranty will be shared with you by the Optician at the time of dispensing/purchase.
- Manufacturing defects occur rarely — but when one does, please bring it to our attention within the stipulated warranty period, else the warranty will not apply.
What Is Not Covered In The Warranty?
Understand what falls outside our warranty cover, and why.
What Is Not Covered In The Warranty?
Understand what falls outside our warranty cover, and why.
- Replacement of frame or lens caused by breakage.
- Lens replacement due to incorrect prescription (applies only when the prescription is not from our clinic).
- Lens replacement due to a change in power.
- Replacement of frame and lens due to loss of product.
What Is Covered Under Repairs?
From nosepads to alignment corrections, see what our in-store repair service includes.
What Is Covered Under Repairs?
From nosepads to alignment corrections, see what our in-store repair service includes.
- Replacement of nosepads, unless it is a special construction and the product was not purchased from our store.
- Replacement of temple tips.
- Alignment corrections — carried out only after a thorough inspection of the product.
- Refixing the existing lenses in case they pop out due to incorrect handling.
- Guts replacement in half spectacle frames or sunglasses, and some full frames.
- Replacement of missing screws.
- In special circumstances, we consider other kinds of repairs on a case-by-case basis. This requires an in-store visit.
Service that goes beyond the sale
1–2 Year Warranty
All eyeglasses carry a 1-year warranty. Luxury and premium frames enjoy an extended 2-year warranty period.
No Additional Cost
Repairs and warranty replacements are carried out at absolutely no cost to you. Our commitment to your satisfaction.
Thorough Inspection
Every repair and replacement request is handled with a thorough inspection to ensure the best outcome for your eyewear.
Generations of Trust
Families have been visiting SRGR for generations. It's our after-sales commitment that keeps them coming back.
⚠️ A note on repairs: Our repair services are carried out at no additional cost, unless it's a special case, in which case actual costs or minimal charges may apply, depending on the supplier's terms and conditions. Visit us and our team will assess it in person.