- You may return the product for an exchange or store credit within 7 days of delivery/purchase for any frame or sunglasses that have not been customised as per your prescription and were purchased through our website or store. Please check with us on the RETURN PROCESS before initiating a return.
- No refunds will be provided under any circumstances. All eligible returns will be processed strictly as an exchange or store credit, subject to the applicable return conditions and the 7-day return window.
- S.R.Gopal Rao will make the delivery on a ‘best effort’ basis after acceptance of Your order within the time period stipulated in the table below. Subject to events beyond our control delays may occur, we will intimate you accordingly.
- S.R.Gopal Rao will communicate the dispatch details to You and will ship the Product/s to the mailing address provided by You while placing the order. If you do not receive the Product/s within a reasonable period of time, please notify the team at S.R.Gopal Rao (eyeshop@srgopalrao.com) or via whatsapp on +912071279291 , immediately.
- Please check the Product/s for accuracy upon receipt of the same. If you have received the incorrect product or damaged/broken product, then please inform us of the same immediately or within 24 hours of receipt.
RETURN & EXCHANGE / STORE CREDIT PROCESS
- Inform us about the return
- You can do this via eyeshop@srgopalrao.com or via WhatsApp on +912071279291 or via our helpline which is 08047168060
- Once you do you will need to send us images of the product and the packaging so that we can verify its condition. Images or videos need to be clear in order for us to confirm the exchange
- The product should be packed in the same condition as it was when it reached you
- Once done, please send us images of this via email or WhatsApp and dispatch the product to us
- Once the product reaches us we will review its condition again and then credit the amount to your wallet as store credit, or process an exchange
- You can then use this store credit to shop with us at any time in the future, either from our physical stores or online
- Store credit or exchange is offered strictly within the 7-day window, subject to careful review of the product's condition. No refunds are offered under any circumstances.