Frequently Asked Questions

Yes. Every frame, sunglass, and accessory is 100% authentic, sourced directly from authorised brand partners and official distributors. We are the authorised dealers for all brands listed on our websites.

Not exactly. Our online shop features a curated selection. Showrooms often carry a wider range, including ultra-limited and exclusive collections.

Simply add your chosen products to the cart, proceed to checkout, and complete payment. You’ll receive a confirmation email with order details and tracking information once dispatched.

We accept major debit and credit cards, UPI, and net banking.

Standard delivery across India usually takes 2–5 working days and it is free of charge to the buyer. Pre-orders or made-to-order pieces may take longer; timelines can be checked with us via WhatsApp or Email before the order is booked.

Yes. We ship to international destinations and all across India.

Prescription lenses usually require an in-person fitting and verification of your eye test results. You can purchase frames online and bring them to our showrooms to add prescription lenses or share your prescription with us via WhatsApp and we will advice you accordingly. 

For custom lens work, please reach out to us via WhatsApp or visit one of our showrooms for a fitting.

We accept returns for exchanges of unused items in their original packaging within 7 days of delivery. Custom orders and prescription lenses are not eligible for return. Please review product-specific terms at checkout.

Yes. All our products carry official brand manufacturer warranties, ideally within 1 year from the date of purchase, unless specified otherwise. This does not apply to our out of warranty collection, which is available for purchase at special prices for this reason. Please keep your proof of purchase and refer to the warranty card for coverage details.

Contact us via Call or WhatsApp immediately with photos and your order number. We’ll arrange a replacement or return as per policy, if applicable.

Each product page lists measurements (eye size, bridge, temple length). Use a pair you already own as reference, or check our Style & Size Guide for help.

Try-ons are available in our showrooms. Online shoppers can visit in person to confirm fit before adding prescription lenses.

Our online shop features leading international brands including Tom Ford, Persol, Matsuda, Oliver Peoples, Burberry, and more.

Yes. We regularly showcase exclusive drops online. Some ultra-limited brands may only be available in our showrooms — product pages indicate availability.

Subscribe to our newsletter or follow us on Instagram and LinkedIn for updates on new collections, exclusives, and offers.

Yes and most codes are automatically applied at checkout. If not, enter valid code at checkout to utilise discounts. Please note that terms and exclusions may apply.

Yes. Purchases online and in-store earn loyalty points under our Club SRGR loyalty programme. Points can be redeemed on future purchases.

Yes. From time to time, we run bundle promotions and lens-specific offers. These will be displayed on our Offers page or sent via our newsletters.

Absolutely. Bring your frames to any of our showrooms for complimentary adjustments and fittings.

Yes. Visit our showrooms for professional cleaning, nose pad replacements, or adjustments — to keep your eyewear in top condition.

Our Getspexy line includes premium cases, eye chains, and cleaning solutions — designed for everyday care and style.

You can shop them online via Getspexy or at our Residency Road and Jayanagar showrooms.

Yes. Digital and physical gift cards are available and can be redeemed online or in-store — perfect for birthdays, festivals, or corporate gifting.

Absolutely. At checkout, enter the recipient’s shipping details. We can also add a personalised message on request.

Designer sunglasses, stylish optical frames, Getspexy accessories, and gift cards are some of the most popular choices.